Policies of Knits & Bits by Linda


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Knits & Bits by Linda

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Custom orders, Return policies, Privacy statements


Privacy Policy

We respect your privacy, therefore we promise to keep all of the info you provide us strictly confidential! We will NEVER rent, sell or trade any of your contact info, including name, address, phone or e-mail to anyone, EVER! We PROMISE!!!

Made-to-order & Special Orders

Most items at this webstore are made-to-order. Linda makes everything herself, by hand. For Special & Custom Orders, we will contact you to get as much detail as possible for the item(s) you are ordering.

The items pictured on this site are examples of the things that we can make for you but are in no way the only things we make. Have something else in mind? Just drop us a note telling us what you are looking for and we can work out the details.

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Returns

Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right. Please keep in mind that nearly everything on this website is "Hand Made". We have tried our best to create for you what you have requested. So please, make sure that we understand each other before we ship your order.

If an item needs to be returned, we reserve the right to charge a 15% restocking fee.
If we have made a mistake in your order we will work with you to correct it.

  • Special Orders are non-returnable
  • Personalized items are non-returnable.
  • Shipping fees are non-refundable.
  • Buyer is responsible for return postage, including insurance fees

Any item returned MUST be in the same resalable condition as received.


Please, No Returns without prior authorization. Thank you!

 

We will be happy to answer any questions you may have.
Use this form to submit your question or to send us comments:

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(used only if your e-mail doesn't work)

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IMPORTANT NOTICE,
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ORDERING INFO
Shopping Cart Buttons:

"Add to Cart" = in stock/ready to ship

"Special Order" = Linda needs to make it for you

Please note that we use USPS Priority Mail shipping with insurance & delivery confirmation. Fees are adjusted based on the weight of the packed box and shipping zone of delivery address for all orders over 1 pound.

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Please provide the address that you receive your postal mail at.
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Minimum shipping cost is $9 for up to 1 pound.

Free shipping on orders of $100 or more within the United States.

International orders will be charged Global Priority rates starting at $28 for the first pound.


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Copyright © 1999 - 2017
All rights reserved

KNITS & BITS by LINDA
Linda Laubenthal * owner
7 Shelly Place * Utica * NY * 13502
315-561-7271 * 10am - 8pm Eastern * Mon-Sat *12pm-8pm Sunday
CALL OR TEXT - ORDER INQUIRIES ONLY!!

Contact Linda